RETURN & EXCHANGE POLICY
RETURN POLICY
Defective or unwashed, unworn and unused merchandise may be returned/exchanged for free within 30 days of order receipt date. Returned items must be returned new and unused with original packaging and all original garment tags still attached. Any dirt, sweat, deodorant stains or marks of any kind will void your item(s) from being returnable. *Original shipping charges are not refundable*.
We reserve the right to refuse returns that are not in pristine condition or those returned after 30 days.
DAMAGED ITEMS
If you receive an item that was damaged upon arrival, please immediately call client services at (770) 796-0522 or by email at [email protected] with a clear photo of the damage and your order number. We encourage you to contact client services prior to returning the damaged item so that we can assist with the return process and work to get you a replacement item. We are happy to assist you in any way we can to ensure your satisfaction.
REFUNDS TO CREDIT CARD
Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
FINAL SALE
Final sale items are not eligible for return.
COLOR DISCLAIMER
Due to variation in monitor settings, GLASS HALF FULL, makes no guarantees regarding color matches of product.
Like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the GLASS HALF FULL thread guide options.
Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.
Defective or unwashed, unworn and unused merchandise may be returned/exchanged for free within 30 days of order receipt date. Returned items must be returned new and unused with original packaging and all original garment tags still attached. Any dirt, sweat, deodorant stains or marks of any kind will void your item(s) from being returnable. *Original shipping charges are not refundable*.
We reserve the right to refuse returns that are not in pristine condition or those returned after 30 days.
DAMAGED ITEMS
If you receive an item that was damaged upon arrival, please immediately call client services at (770) 796-0522 or by email at [email protected] with a clear photo of the damage and your order number. We encourage you to contact client services prior to returning the damaged item so that we can assist with the return process and work to get you a replacement item. We are happy to assist you in any way we can to ensure your satisfaction.
REFUNDS TO CREDIT CARD
Once your package has been received, your refund will be processed within 7-10 business days. If there is a refund due, a credit will be issued in the original form of payment.The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
FINAL SALE
Final sale items are not eligible for return.
COLOR DISCLAIMER
Due to variation in monitor settings, GLASS HALF FULL, makes no guarantees regarding color matches of product.
Like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other or to any of the GLASS HALF FULL thread guide options.
Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.
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